Terms & Conditions Questions Answered
Yes. When you open your account, you confirm acceptance of these Terms. You can review them anytime in your Settings. We summarize key points—deposit rules, withdrawal timelines, verification—in your first welcome email so you have the essentials upfront.
If your ID or address document fails verification, we'll notify you within 24 hours and explain why. You can resubmit clearer documents or contact support to troubleshoot. Your account remains active for gameplay; you just won't be able to withdraw until verification clears.
Yes. Email support with your new DANA, OVO, GoPay or QRIS account details, and we'll update your registered payment method within one business day. Withdrawals must go to the payment method you've verified; we do this to prevent fraud and protect your funds.
Contact our live chat team or email support immediately with the transaction details. We investigate within 24 hours, lock your account if needed, and work with you to secure it again. If fraud is confirmed, we'll escalate the case and help you file a dispute with your payment provider.
We retain your account data, transaction history and personal information for seven years after account closure to comply with local law. You can request deletion of specific personal data; we process those requests within 14 days where applicable.
You can close your account anytime by submitting a request through live chat or account settings. We process closure within two business days. Any balance remaining in your wallet is returned to your verified payment method—DANA, OVO, GoPay or QRIS.
We may update these Terms to reflect law changes or platform improvements. If we make material changes, we'll notify you via email and in-app message at least seven days before they take effect. Continued play after the effective date means you accept the updated Terms.
