Frequently asked legal questions
Go to Settings > Legal & Privacy in your account and select 'Download My Data'. We'll compile your profile, deposit history, game records and account settings into a file and email it to you within five working days. Alternatively, contact support via chat and request a formal data access report.
Yes. Navigate to Settings > Account > Close Account and confirm. Your account will be deactivated immediately and you won't be able to log in. Remaining funds are returned to your payment method within 24 hours. Legal records are kept for three years, where local law permits.
Contact support through chat or email with your account username and transaction ID. We'll check the withdrawal status with your payment provider — DANA, OVO, GoPay or QRIS. If funds haven't reached your account, we'll file a trace with the payment gateway. Most disputes are resolved within 7 to 14 working days.
Yes. Deposits via DANA, OVO, GoPay and QRIS are processed through certified payment gateways that encrypt your financial data. We never see your full payment details. Transaction records are kept securely for verification. Funds appear in your wallet within seconds to one minute of confirmation.
Only you can log in to your account. Our support team can view your account details only if you grant permission by contacting them with a specific request. We never share your data with third parties, casinos or advertisers without your written consent, except where local law requires disclosure.
We use cookies to keep you logged in, remember your gameplay preferences and track which games you play most often. This helps us show you relevant lobby content on your next visit. You can delete cookies anytime through your browser settings. Disabling cookies may affect account access speed.
After account closure, we retain your data for three years where local law permits. This is required for fraud investigation, audit trails and regulatory compliance. You can request deletion of personal data — such as your phone number or email — within that period. Contact support to submit a formal deletion request.
